In the unlikely event that you are not 100% satisfied with your artwork, we offer a 14 Day Money Back Guarantee on artwork which is purchased from our shop without any personalisation. If your purchase does not fall into this category EG. Bespoke Order, but you wish to return it, please contact us at info@whittleandwater.com and we will do everything we can to meet your request.

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The buyer is liable for the cost of the return shipping. Please contact info@whittleandwater.com if you have any questions.

1. The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. It can take up to 7 days for the item to reach its destination.
2. We will not accept returns for items that are damaged when they arrive back with us. If this is the case, the item will be returned to the customer at the customer’s expense.
3. You must return the goods within 14 days of receipt of the artwork with both artwork and all packaging, securely wrapped.
4. After we have received the art work, we will credit your credit or debit card with the full purchase price of the goods.

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Please email us at info@whittleandwater.com and we will send you the required details to complete the return. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.
We will refund your purchase when we have received and checked the item.